Delivery & Shipping Policy

Shipping, Pickup & Delivery Policy 

At Shrinath Laundry we aim to provide reliable and timely pickup and delivery services for your laundry needs. Please review our shipping policy to understand how we handle orders. 

1. Pickup Schedule 

• Laundry pickup is available from Monday to Saturday. 

• Pickup time slots are available between 9:00 AM to 7:00 PM. 

• Same-day pickup is available if the order is scheduled before 2:00 PM, otherwise it will be scheduled for the next business day. 

• Customers can schedule pickups through our website, mobile app, or customer support. 

2. Pickup Process 

• Customers must keep laundry items ready in a secure bag at the scheduled pickup time. 

• Please mention any special instructions while placing the order. 

• Our delivery executive will verify the items at the time of pickup. 

• An order confirmation will be shared via SMS / WhatsApp / Email / (if enabled). 

3. Processing Time 

• Standard laundry processing time is 3–5 business days. 

• Orders with special treatment (dry cleaning, stain removal, delicate fabrics) may take additional time. 

• Processing time may vary depending on order volume, holidays, or unforeseen circumstances. 

4. Delivery Schedule 

• All orders will be delivered within 7 business days from the pickup date. 

• Delivery is available between 10:00 AM to 8:00 PM. 

• Customers may receive delivery notifications before dispatch. 

5. Delivery Process 

• Cleaned laundry will be properly packed and delivered to the registered address. 

• Delivery will be done by our authorized delivery staff. 

• Delivery charges may apply depending on order value and distance. 

• Free delivery may be available on orders above [₹ Amount] (optional – if you want). 

6. Service Areas (Shipping Zones) 

• Our pickup and delivery services are currently available in: 

• [City Name] 

• [Nearby Areas] 

• Orders outside service areas may incur extra charges or may not be accepted. 

7. Order Tracking & Communication 

• Customers can track order status through: 

• Customer dashboard 

• Mobile app 

• Notifications will be sent at key stages: 

• Pickup confirmation 

• Processing update 

• Out for delivery 

• Delivered 

For support contact: 

• Phone: +91- 9090751009

• Email: shrinathdrycleaners@gmail.com

8. Special Care Items 

• Customers must inform us about: 

• Delicate fabrics 

• Expensive garments 

• Special wash instructions 

• We are not responsible for damage caused due to: 

• Incorrect instructions 

• Pre-existing damage 

• Color bleeding of fabrics 

9. Lost or Damaged Items Policy 

• Any complaints must be reported within 24 hours of delivery. 

• Verified damages may be compensated as per company policy. 

• Compensation (if applicable) will be limited to a reasonable value of the garment, not the brand value. 

10. Returns & Refunds 

• If customers are not satisfied, they can request a re-service within 24 hours. 

• Refunds (if approved) will be processed within 5-7 business days. 

• Refund eligibility depends on service verification. 

11. Policy Updates 

• Shrinath Laundry reserves the right to update this policy anytime. 

• Customers will be notified through the website or app regarding major updates.